rm88 Privacy Policy

This Privacy Policy applies to all players who use the rm88 platform. By opening an account and playing games on rm88, you are considered to have agreed to the rules in this policy. We take the privacy of players in Myanmar seriously and regard data protection as one of the foundations of our service.

Reading this policy will give you a clear understanding of what information we collect, for what purposes we use it, and how we protect your information.

About This Policy

This Privacy Policy sets out our commitment to managing personal data related to the services provided by rm88. This policy —

• Applies to anyone who visits the rm88 website
• Applies to all players who have an account on rm88
• Covers individuals who access and use services through any rm88 digital platform

We may update this policy from time to time as needed, and any changes will be announced on the platform. Continued use of the service after a policy change will be taken as your acceptance of the changes.

Types of Information Collected

When you access and play on rm88, we may collect the following information —

2.1 Personal information we collect directly

• Name and date of birth (to verify that you are 21 or older)
• Contact information (email address)
• Payment-related information (registration details linked to KBZPay, Wave Money, AYA Pay, and CB Pay accounts)
• Login and gameplay records
• Support service and communication records

2.2 Technical information collected automatically

• IP address and network information
• Browser type and version
• Device information
• Access date and time (MMT)
• Pages viewed and navigation records
• Cookie data

2.3 Information we do not collect

We do not process or store the following information —

• Full card details for cash holdings (payment card numbers are not stored — they are handled by third-party payment services)
• Personal life details collected without necessity
• Notes relating to religion, politics, or health

Methods of Collecting Information

rm88 collects player information through the following methods —

• Account registration and form submission: Personal information voluntarily entered by players
• Deposit / withdrawal process: Records relating to fund transfers
• Gameplay activity: Gameplay records and session information
• Platform access: Collected automatically when you visit the website via a browser
• Support service contact: When you contact us via Live Chat or email
• Cookies: Cookies are collected to improve website usability

Purposes of Using Information

rm88 uses collected data only for the following purposes —

4.1 Account management

Used to create and maintain player accounts, verify login security, and confirm that the player is aged 21 or over as required under Myanmar law.

4.2 Service delivery

Data is used to enable football betting, Live Casino, Slots, and other games. It is also needed to process deposits and withdrawals and to verify bonuses and promotions.

4.3 Support service

Used to properly resolve player issues through 24/7 Live Chat and email support.

4.4 Security and analysis

Data is analysed for fraud prevention, checking threats to player accounts, and improving platform security.

4.5 Service improvement

We analyze data to understand how players use the platform, so we can improve games, payment processes, and the overall player experience.

4.6 Legal Compliance

We retain data as required to comply with applicable laws and regulations.

Information Disclosure and Sharing

rm88 does not share players' personal data with third parties, except in the following circumstances —

5.1 Service Partners

We share only the data necessary to process payments with payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay. These partners are also bound by privacy agreements we have arranged in advance.

5.2 Legal Requirements

If disclosure is required by a legal order or court ruling, we will act in accordance with the law.

5.3 Fraud Prevention

We may assist investigative authorities when there is reasonable suspicion of unlawful financial activity or match-fixing.

5.4 What We Will Not Do

We will not use players' personal data to —

• Sell or share with advertising or marketing companies
• Share with any third party unrelated to our services
• Disclose for payment without the player's consent

Cookies and Tracking Technologies

The rm88 website uses the following types of cookies —

6.1 Strictly Necessary Cookies

The website cannot function properly without these cookies. They are used to maintain login sessions and perform security checks. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember players' preference settings (language, region) to provide a better experience on future visits.

6.3 Managing Your Preferences

You can control cookies by changing your browser settings. Please note that disabling strictly necessary cookies may cause some services to stop working.

Data Retention Period

Once the purpose has been fully served, we delete players' personal data or remove identifying information and convert it to anonymous data. Retention guidelines —

• Active accounts: Retained for as long as the player's account remains open
• Session data: Deleted immediately after the session ends
• Financial records: Retained as required by law and financial regulations
• Support communication records: Retained for the period relevant to the service
• After account closure: Deleted within a reasonable period after closure, unless there is a legal requirement to retain it

Data Security Measures

rm88 has put in place technical and organizational measures to protect players' personal data —

8.1 SSL Encryption

All data transfers between the website and the player's browser are encrypted using SSL (Secure Sockets Layer) technology. When you visit our site, you will see "https://" in the browser's address bar.

8.2 Data Access Control

Access to players' data is restricted to staff and related systems with a legitimate business need.

8.3 Technical Security

On our platform —

• Firewalls and protective measures are in place to guard against unauthorized access and cyber attacks
• Platform security is reviewed and updated regularly
• Data backups are stored securely

8.4 What Players Should Do Themselves

Even with our technical security measures in place, players should also —

• Use a strong password and never share it with anyone
• Access rm88 only on your own device (avoid using public computers)
• Log out when you are done

Following these steps will help keep your account secure.

Players' Rights

rm88 players have the following rights regarding their personal data —

9.1 Right to Access Data

You can request to view what data rm88 holds about you. This request can be made via email: [email protected].

9.2 Right to Correct Data

You can request that we correct any personal data that is inaccurate or incomplete.

9.3 Right to Delete Data

You can request to close your account and delete your personal data if you no longer need our services. However, data that is required to be retained by law cannot be deleted.

9.4 Right to Restrict Data Processing

You can request a temporary pause on data processing during a period when changes are pending or data is under review.

9.5 How to Submit a Request

Any data-related request can be submitted via email: [email protected]. Our support service is available 24/7 in Burmese and will respond to your data requests promptly.

Protection of Children's Personal Data

rm88 services are intended only for players aged 21 and above. We do not knowingly collect personal data from any person under the age of 21.

If we become aware that a person under the age of 21 has registered an account on our platform, that account will be closed immediately and the associated data will be deleted.

If you have any information regarding such a case, please notify us immediately via email: [email protected].

Changes to This Policy

rm88 reserves the right to amend this Privacy Policy from time to time. When changes occur —

• The "Last Updated" date at the top of this page will be updated
• For significant changes, players will be notified via their registered email account
• Continued use of the service after changes take effect will be considered acceptance of the updated policy

If you have any questions about policy changes, you can contact our support service. We are reachable 24/7 via Live Chat or email.

Contact Us

You are welcome to ask anything regarding this Privacy Policy. rm88 support is available 24 hours a day, 7 days a week in Burmese.

• Live Chat: You can reach us instantly via the Live Chat on the website
• Email: [email protected]

For any matter related to data protection, requests to delete or correct personal data, or any other concern, you can contact rm88 support through the contact channels listed above and we will respond as quickly as possible.